General Discussion Discuss anything and everything motorcycle-related

Old May 7th @ 09:57 am   #1
beansbaxter's Avatar
From: Seattle, WA

Motorcycle: 2006 ZX-10R
How important is customer service to you? Since this is a motorcycle forum, we can easily apply this to the motorcycle industry.

How influential is the power we call "word of mouth"?

How many people, fellow riders, friends, and family do you tell when you have a good experience versus a bad experience?

Remembering Gleno
Old May 9th @ 02:56 pm   #2
SHWELL's Avatar
From: Deltona, Fl
It is very important to me. It will determine if I ever return... Word of mouth does not mean too much to me. People will always have a bad experience every once and a while, so i use personal exp to determine where I stand.
Old May 9th @ 02:59 pm   #3
LilBitDvl's Avatar
From: N. Las Vegas

Motorcycle: On the back of my Baby's
I don't worry to much about word of mouth only because the day the person went could have been a bad day for that person. I guess we all them. I base my opinions on the service I receive not someone else.

customer, important, service

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