If you buy ANYTHING at Carter, don't pay cash... credit card only. I went there earlier today and bought a Motion Pro Axle Tool for $30 cash. On the way home, I saw McFadden Dale and went in to see if they had a 17mm hex socket. They did, so I bought it and went back to Carter to return the Axle Tool. The socket is 1/2 the price and stronger (it's 1/2"drive). I go over to the parts counter and the guy says he can't give me a cash refund. I say, "why not?". "Store policy", he says. I explain that I just bought the thing 15 minutes ago and paid cash. It's not like I'm trying to get cash for a credit card transaction. He says, "sorry, I can only give you store credit or a gift card". When I pointed out that there's no sign, he said, "it's on the receipt". Well, you don't get a receipt until after you've handed over the cash.

Ok, I understand that stores can't give cash refunds on credit card transactions because you might cancel the card or deny the charge. I also understand that they can't give a cash refund on large purchases because they might not have enough cash on hand. What I can't understand is why I can't get a cash refund for a $30 item I bought 15 minutes ago with cash. The only reason I can think of is that the store has made a conscious decision to be unfair and unreasonable in their business practices. Seems kinda mean-spirited and greedy to me. I did manage to get them to agree to mail me a check. So, now I have to wait a week for my refund. I won't be spending it at Carter for anything.

Moral of the story, go somewhere other that Carter except as a last resort. Even then, pay with a credit card so you have recourse if Carter tries to screw you.

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Aaron B.
'06 350Z - Daytona Blue
'87 Nissan Hardbody - The "Mud Mobile" (445,000 miles and still counting)

man carter is really on a roll lately

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Nick - One of the old timers...

It's hard to believe it is actually legal to deny someone a cash refund when your paid for the item with cash. Companies are stooping to some new lows in order to squeeze an extra buck or two out of you.

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2005 Suzuki Hayabusa Limited Edition - lots of mods
2007 Suzuki GSXR600 - wifebeater and flip-flops optional
2000 Honda CBR600F4 - outfitted with the NRC case cover of invincibility
http://www.gleno.net

By the way, it sucks to hear all the complaints about Carter. It's sad we really have no good dealerships here in Vegas!

well theres sometimes reason not to give refunds, so they leave it up to the stores discretion, this situation, customer sat should get a refund.... 1 pissed off customer... 1000's are refered else where, 1 happy customer = 5 new customers.. =/...

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Member of the Vegas Knights MC

Carters over priced anyways, stay away from dealerships unless u need a specific part new, otherwise go to cycle gear or somewhere else.. =/

(excludes Nevada Suzuki as i go there cosntantly and never had any issues, but they are FAMILY oriented and owned)

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Member of the Vegas Knights MC

A business cannot refuse a cash refund if you paid cash. That is against the law. That doesn't mean that they won't tell you they can't give back cash and make it a company policy. Several businesses got in trouble a few years back for the exact same thing.

Store Credit is not a refund! You MUST be refunded using...what is it called...oh yah...currency. If you paid cash, you get cash! If you paid via credit card you are issued a credit (not a store credit). The only variation to that is if the item is sold with a no refund policy in place. In other words "All sales are Final". That must be clearly posted or explained at point of sale.

Carter is full of S*&^ on this one.

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http://www.cycleawareness.org

You better be careful, you are violatinting both state and federal regulations on this one. You can squeeze by if you give them a check, but it must be paid at point of refund.

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http://www.cycleawareness.org

True Story.

I hate stealerships.... period. They ass fuck you every chance they get.

I was forced to by some tires a while back and I cant tell you how much I hated buying from El Cajon Motoworld stealership. But I had to have them and it sucked.

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06 Honda 1000 RR
SCS past prez
SCS Treasurer 05 and 07

I hate to admit it, but think about it this way...... You buy a tool and you live a block away... Use the tool and bring it back for a cash refund..... Basically you just borrowed the merchandise and took it back... That in essence would not be good business.........


The store credit meets all requirements legally... Unless they advertise "Sat gauranteed or your money back" they have many ways of beating the system.





I am not saying what they did was right, I was just looking at it from a diff perspective. As much as peeps around here say that place is bad, I would have never purchased anything from them.....

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American Born and Jamaican raised.....
http://www.myspace.com/muaddibproductions

VERY TRUE

If law states u gotta give cash for cash, everyone is in violation... =/ and the check at point of refund... that is crap too.. because if u pay with an amount to big for the store to refund back .. they issue a corporate check... so yeah... i'd have to research that one a lil to argue this out.. but hey. i dont have time. haha

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Member of the Vegas Knights MC

Many stores including mine are not corporate. I don't know the exact laws, but like what was metnioned above... a company policy is a company policy. I think the only way it could be argued is obviously a lawsuit... and anyone who starts a lawsuit over a $30 refund is crazy.

some people have more time then money...

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Member of the Vegas Knights MC

Just for the record, package was unopened.

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Aaron B.
'06 350Z - Daytona Blue
'87 Nissan Hardbody - The "Mud Mobile" (445,000 miles and still counting)

Wow, even worse.

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SCS Founding Member

Now as a question of etiquette, as I pass do I give you the ass or the crotch? - Tyler Durden

It is better to be defeated on principle than to win on lies. - Arthur Calwell

Common Sense Isn't Common


http://www.gleno.net

That is a big ol SLAP in da face place.... Damn they got you homie.

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American Born and Jamaican raised.....
http://www.myspace.com/muaddibproductions

If an item is returned in new/unopened condition and the company agrees to a refund, they have to give that refund using actual currency. If it is a larger amount (in the thousands) they can choose to refund via a corporate/company check. That is still currency. This is typically done to avoid carrying large amounts of cash on property. But, if is done the same day...they still have your cash and can give it back. That is actually a smarter way to do it. Just in case they are trying to launder money.

You cannot spend a store credit (other than at that store). Store credits are not true refunds. Any policy of this kind must be clearly displayed at point of purchase.

ASK ME HOW I KNOW!

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http://www.cycleawareness.org

HOW DO YOU KNOW?!?! Really, I wanna know so I can use it against anyone who tries this on me in the future.

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2000 YZF-R6
Prison is like highschool: The sex you want you ain't gettin'; sex you gettin' you don't want.